CLuster Buisness Head

Canara Hsbc Life Insurance

Des : Cluster buisness head

Channel : Banca

Ctc : upto 13 lpa

Responsiblities :

Principal Accountabilities: Key activities and

decision making areas

Typical Targets and Measures

Profitable franchisee. 1. Achieving defined number of LBS in

Franchisee

2. Activate Branch & LBS and achieve desired

productivity from active LBS as per plan

3. Engagement & Activity Management High

engagement levels to be maintained at

Branch levels with support from ISM.

4. APE new business growth as per AOP

5. Renewal book/Persistency maintain

desired level of First Year and overall

persistency across channels

Customers / Stakeholders

Improve the quality of Relationship Management at a

Branch Manager, Regional Head level

1. Maintain healthy relationship with bank

staff and ensure support for FLS at Branch

level

2. Engage with Branches and influence and

support them for driving insurance

business.

3. Cross functional engagement within

CHOICe with Business

Development,EIMA, Training & operations

for ensuring support to LBS and FLS

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Leadership & Teamwork

Leadership | Teamwork | People Development

Manage alignment between functions in the respective

HUBs

1. Strategize and Plan to ensure business

delivery through Activity management

and other initiatives

2. Business Reviews with Channel and

with team for understanding gaps and

ensuring support for fixing these gaps

3. Industry/competition knowledge and

countering with strengths that we have

in CHOICe

4. Create an environment of ongoing

personal, team learning and

development, by being a Coach and

Mentor and effectively building upon

individual strengths. Invest in Staff

Training & Development basis DAP for

individual team member.

Provide opportunities to team members to take

up additional responsibilities. Foster positive

attitude & high levels of enthusiasm amongst all

to deliver higher productivity

Ensure effective people management, strong

interpersonal skills and business reasoning to

resolve every issue and minimize the scope for

escalations

Operational Effectiveness & Control Ensure Controls and Audit are in place as

required by IRDA & CHOICe Compliance. Build

a compliance culture and act as a change agent

to uncover issues and implement innovative

solutions to manage risk actively. Facilitate

Quality Sales by ensuring, that each customer

is made aware of the product details. Identify

any trend / weak links in the early stages and

ensure dialogue with Branch Manager, Regional

Head to address such issues. Ensure NIL

frauds for any case sourced / handled by the

Branch

Keep self and Team updated on all new and

existing products of CHOICe, Sales Process,

Underwriting norms and Compliance guidelines.

Regular usage of ACT and analytics. Use of

Bank intranet ATS and Distributor portal for

customer service issues.

Customer Service camps in conjunction with

Banks

Major Challenges (The challenges inherent in the role that require a continual test of the role holder's

abilities)

A) Influence without direct authority. Mindshare of channel partner in this competitive environment is a

key challenge

B) Maintaining a healthy portfolio by ensuring customer complaints are resolved and on-boarding

process of customers is need based product offering and is transparent.

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C) Maintaining morale of and retaining key team members.

Role Context (The environment and operating conditions of the role including the extent of guidance and

authority)

Would be responsible for sales in the territory as a Territory Manager and drive the company's sales strategy

through LBS in Branches mapped to Region. Implement key business development initiatives in the territory

under purview to achieve AOP & Retention targets. Drive Sales basis product mix to ensure profitability; ensure

all business expenses and employee costs are within budgets as approved and in line with business

performance to maintain desired Cost Income ratios. The job holder would also need to enhance customer

convenience and improve productivity of channels by exceeding expectations and service standards;

Relationship Management & regular engagement with Branch Heads, Branch Managers and Leadership teams

to support sales growth. The job holder needs to constantly source, develop and grow distributor relationships

in a highly competitive market. These Markets & Distributors are under different stages of development with

different customer expectations and hence, it is critical to develop & implement creative and innovative

local/regional level business development initiatives to support sales growth.

Management & Leadership of Regulatory, Compliance & Operational Risk (Operational Risk /

FIM requirements)

Report any operational risk or operational risk loss to the line manager and the Risk & Sales Quality team

immediately if the jobholder becomes aware of emerging or inadequately controlled operational risk or identify

an operational risk loss in accordance with Company's Risk policy.