Job
Description
Req ID: 327041 We are currently seeking a Cloud VDI and Cloud Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Key Responsibilities "“ Cloud VDI Support "“ Proactively monitor VDI performance, capacity, and availability "“ Respond to alerts, incidents, and service requests within defined SLAs "“ Triage and resolve technical issues, escalating as needed "“ Diagnose and resolve VDI-related issues (e.g., login failures, session disconnects, slow performance) "“ Perform root cause analysis to identify long-term solutions "“ Work closely with vendors and internal teams to escalate complex issues "“ Execute routine maintenance tasks such as software updates, system patching, and version upgrades "“ Maintain and optimize virtualization solutions (e.g., Citrix, VMware Horizon, Microsoft Remote Desktop) "“ Document technical procedures, troubleshooting steps, and solutions in a knowledge base "“ Produce regular status reports and incident summaries for management and stakeholders "“ Collaborate in creating and maintaining technical documentation for infrastructure changes "“ Partner with various teams (Network, Storage, Security) to ensure system reliability and security compliance "“ Provide clear communication to stakeholders about system changes, incidents, and resolutions "“ Assist in planning for capacity, scalability, and enhancements to meet business requirements Qualifications and Skills: "“ Bachelor"™s degree in Computer Science, Information Technology, or a related field preferred "“ 7+ years of experience in an IT support role, with at least 5"“7 years of experience in VDI administration or support "“ Hands-on experience with Cloud VDI, Microsoft Remote Desktop Services "“ Strong grasp of virtualization technologies (e.g., VMware vSphere, Microsoft Hyper-V) "“ Familiarity with network, storage, and server hardware concepts that affect VDI performance "“ Excellent troubleshooting abilities and a methodical approach to problem-solving "“ Strong communication skills to interact with technical and non-technical stakeholders "“ Ability to work effectively under pressure in a fast-paced, 24x7 support environment "“ Customer-oriented mindset with a commitment to delivering high-quality service "¢ Additional : "“ Willingness to work in rotating shifts or on-call schedules, including nights, weekends, and holidays "“ Ability to obtain and maintain relevant certifications (e.g., Citrix Certified Associate "“ Virtualization, VMware Certified Professional) is a plus
