Cloud Support Engineer

Cloud Support Engineer

Qualifications

• Cloud Experience:

  Minimum of

  12 months of mandatory cloud experience

  , with a preference for experience in

  Intune, Azure, O365, or AWS

  .

• Education:

  Any Graduate.

• Certification Requirements:

  You

  must have at least two certifications

  or be prepared to

  complete two certifications during the training period

  . Relevant certifications include:
• Microsoft 365
• Microsoft Azure
• Dynamics 365
• MCSE/MCITP
• ITIL

Skills

• Communication:

  Excellent English Communication is mandatory

  for this US Voice process.

• Problem-Solving:

  Strong troubleshooting and problem-solving abilities for cloud-related issues.

• Adaptability:

  Willingness to work in

  rotational shifts

  .

• Technical Aptitude:

  A strong passion for technology and continuous learning in the cloud domain.

Role & Responsibilities (Implied from the role)

• Provide technical support to US-based customers for cloud-related issues via voice.
• Diagnose and resolve problems pertaining to cloud platforms like Azure, O365, Intune, or AWS.
• Guide users through solutions and best practices for cloud services.
• Maintain accurate documentation of reported issues and resolutions.

Interested