Cloud Support Engineer

As a Cloud Support Engineer at Strategy, you will play a crucial role in providing technical support for Strategy Products. Your dedication to resolving customer issues, contributing to the growth of our Strategy Community, and expanding your Strategy Product Knowledge will be essential in delivering top-notch service. Your passion for technology, ability to thrive in challenging situations, and strong desire to assist others will be key to your success in this role. **Responsibilities:** - Provide support for Strategys Business Intelligence product suite, Cloud platform, and its underlying technologies - Develop strong relationships with Strategy customers and partners through daily, high-quality interactions during customer project development and production system maintenance - Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategys product suite through analytical talent and strong troubleshooting abilities - Collaborate and communicate effectively with peers, internal application and software development teams - Prioritize and communicate product defects and enhancements to development teams - Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums - Enhance personal and professional growth by participating in Internal Development Programs - Work in a strong team environment **Qualifications:** - Bachelor's degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science) - Exposure to Python, REST API, Java, SQL, HTML, or XML/XSL technologies - Windows/Linux system administration knowledge - Minimum of 2 years of IT customer service experience/strong customer focus - Minimum of 1 year of MicroStrategy Platform usage or administration knowledge - Able to support Strategy customers during EMEA hours - Strong analytical and troubleshooting skills and experience - Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure - Excellent oral and written English communication skills **Preferred:** - Cloud Certifications (AWS, Azure, Google Cloud) In addition to the above, the recruitment process includes online assessments as a first step (English, logic, business) - sent via email. Please also check your SPAM folder. Strategy operates from the Pune office 4 times a week.,