5 years
0 Lacs
Posted:14 hours ago|
Platform:
On-site
Full Time
StackBill is looking for a passionate and skilled Cloud Support Engineer to join our dynamic support team. This is an exciting opportunity to work on a leading Apache CloudStack-based cloud platform, supporting public cloud infrastructure across VMware and KVM environments.
You’ll play a crucial role in maintaining high availability and performance for our clients, troubleshooting complex infrastructure issues, and contributing to a reliable and scalable cloud experience.
🔧 What You’ll Do
Deliver L2/L3 technical support for customers on StackBill’s Apache CloudStack cloud platform
Troubleshoot and resolve issues across compute, network, and storage layers (VMware ESXi, KVM, Ceph, NFS, etc.)
Monitor system performance and ensure SLAs are consistently met
Perform incident management, root cause analysis, and post-mortem reporting
Collaborate with engineering teams to deploy, configure, and optimize CloudStack environments
Guide customers on scaling strategies, best practices, and cloud performance tuning
Create and maintain internal knowledge base and troubleshooting documentation
🧩 What You Bring
3–5 years of hands-on experience with VMware ESXi/vSphere and KVM
Strong Linux administration skills (CentOS/Ubuntu)
Good grasp of core networking: VLANs, VXLAN, SDN, Load Balancers, VPN
Experience with storage technologies (Ceph, NFS, iSCSI)
Sound troubleshooting abilities in complex infrastructure setups
Familiarity with Apache CloudStack architecture is a strong advantage
⭐ Nice to Have
Experience with DevOps tools: Ansible, Terraform, Jenkins, Git
Familiarity with monitoring tools: Prometheus, Grafana, Zabbix
Scripting (Bash/Python) for automation and orchestration
Exposure to public cloud platforms (AWS, Azure, GCP)
🧠 Soft Skills
Excellent written and verbal communication
Strong analytical and problem-solving mindset
A proactive, customer-first attitude
Willingness to work in 24x7 rotational shifts
Stackbill Private Limited
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Coimbatore, Tamil Nadu, India
Salary: Not disclosed
Coimbatore, Tamil Nadu, India
Salary: Not disclosed
