We re transforming the software industry. We re Flexera. With more than 50,000 customers across the world, we re achieving that goal . But we know we can t do any of that without our team . Ready to help us re-imagine the industry during a time of substantial growth and ambitious plansCome and see why we re consistently recognized by Gartner, Forrester and IDC as a category leader in the ketplace. Learn more at
Who are we
Flexera saves customers billions of dollars in wasted technology spend.
A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement, and cloud teams to gain deep insights into cost optimization, compliance, and risks for each business service.
Flexera One solutions are built on a set of definitive customer, supplier, and industry data powered by our Technology Intelligence Platform. This enables organizations to visualize their Enterprise Technology Blueprint in hybrid environments from on-premises to SaaS to containers to cloud.
We re transforming the software industry. We are Flexera. With more than 50,000 customers worldwide, we re achieving that goal. But we know we can t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plansCome and see why Gartner, Forrester, and IDC consistently recognize us as a category leader in the ketplace.
About the role:
As a Cloud itoring Engineer, your pri y focus will be to ensure our B2B customers receive exceptional support for cloud infrastructure and financial operations (FinOps). Specifically, ensure maximum possible service availability and performance. You will be part of a NOC (Network Operations Center) proactive itoring team responsible for ensuring the health, stability, and performance of production environments and customer-facing services by detecting issues early and preventing outages before they impact users. Unlike reactive support, which responds after failures occur, proactive itoring anticipates problems and takes preventive action.
Our team is passionate about cloud computing and believes that world-class support is critical to customer success. You will be a member of our global technical support team, speaking with DevOps and Cloud experts. You will be a ior resource who is looking to build cloud experience. You will de strate en siasm for building competence in customer service, technical skills, diagnostics, and problem-solving.
Join us in delivering outstanding support and solutions to our customers while being part of a dynamic team at the forefront of FinOps & Cloud technology. Be a part of a growing team with engagement levels above the top 10% industry bench k and excellent employee retention.
Responsibilities:
- Proactively investigate our internal & customer staging & production environments with the top itoring technologies, such as Kibana, Grafana, in addition to AWS, GCP, and Azure itoring tools.
- Learn and perform itoring activities with the most cutting-edge cloud technologies, such as AWS ECS, EKS, Kubernetes, Docker, RDS, and Production environments.
- 24/7 proactive itoring and adjustments. Ability to work hours that align with Flexeras global customer base (North America, EMEA, APAC).
- Problem reporting and logging.
- Incident response.
- Identify, categorize, and respond to application, network, and system issues.
- Effectively communicate changes, upgrades, improvements, and integrations.
- itor and alert in-house systems and customer systems.
- Assist and communicate effectively with other departments and cross-functional teams (DevOps, SRE, Product) to improve alert accuracy and reduce incident response time.
Requirements:
- 0-3 years of technical experience.
- Bachelor s degree in a technical area preferred (Engineering, Computer Science, IT/Information Systems, etc.).
- Strong analytical and problem-solving skills. Possesses intellectual curiosity.
- Eagerness to learn new technologies/skills. Experience with SQL / completion of SQL academic course.
Any previous experience in the cloud industry/SaaS companies is an advantage.
- Customer-facing experience is preferred. Passionate customer orientation and dedication.
- Possess excellent communication and interpersonal skills. Strong verbal, written, and listening communication skills in English. Applies an appropriate and effective communication strategy for the situation, context, and target audience. Successfully conveys and receives intended messages while maintaining relationships.
- Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience.
- Needs to be able to work well in a team setting and collaborate with colleagues. Thrives within a globally diverse team and across the organization to achieve goals. Puts the teams best interests ahead of self.
- Adapts and responds to the changing environment and creates opportunities for positive change. Works to understand and support others needs.
- Comfort in a fast-paced environment where team success is encouraged.
- We have a global team. However, we will require the ability to occasionally work in 24/7 shifts - nights, weekends & holidays.
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, ital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.
W e encourage candi requiring accommodations to please let us know by emailing .
