Job
Description
Cloud Management Centre Technician Global Operations Squad, Pune, India As a Cloud Management Centre Technician, you will be part of the global operations squad that is responsible for monitoring, maintenance, optimization and improvement of our current production and dev/test systems. You will work with a variety of systems that are situated across on-premise and the Azure Cloud, and ensure that they are running smoothly and securely. You will also collaborate with other teams and stakeholders to identify and implement best practices and solutions for cloud management. Key Role Features • Monitor the performance, availability, security and compliance of our cloud-based systems and global network using various tools and dashboards and react to any alerts and alarms raised. • Perform routine and preventive maintenance tasks such as backups, patches, updates, and configuration changes. • Maintain, operate and support the HA on-premise Hyper-V infrastructure across the clusters. • Analyze and troubleshoot issues and incidents related to our cloud-based systems and escalate them as needed. • Optimize and improve our cloud-based systems by applying automation, scalability, resilience, and cost-efficiency principles. • Respond to escalation and tickets using established process and within SLAs. • Answer phone call-based escalations and priority calls that have been triaged to the Cloud Management Centre Operations queue. • Manage and track assets from a technical operation standpoint ensuring they are part of the monitoring platform, under consistent management, and can be reported on. • Ensure assets and resources in Azure follow the properly agreed process for policy controls and are tagged correctly for cost and performance reporting. Required Technology Experience 3 - 7 of Exp as Senior System administrator / On-Premises Windows Server Administrator. • Experience with Windows Server 2012/2016/2019, Active Directory, and virtualization technologies like Hyper-V / VMware. • Working experience on Hyper-V, Hyper-V clusters, SCVMM, SCCM, SCOM , understanding of clustered storage and thin provisioning storage concepts. • Communication: Excellent verbal and written communication skills to interact with team members and end-users. • Experience with enterprise grade backup and recovery tools. • Preferably, experience in cloud computing with Azure, including creation and maintenance of; virtual machines, storage, networking, security, databases, etc. • Familiar with infrastructure monitoring tools such as SCOM, Solarwinds, Azure Monitor • Experience with enterprise patching via SCCM or Qualys. • Knowledgeable in scripting languages such as PowerShell to automate tasks and actions where possible. Personal Skills • Communication: Excellent verbal and written communication skills to interact with team members and end-users. • Monitoring Tools: Proficiency with system monitoring and performance tools. • Problem-Solving: Strong proactive/ analytical skills to troubleshoot & resolve issues efficiently. • Attention to Detail: Precision in managing system configurations and documentation. • Time Management: Ability to prioritize tasks and manage time effectively. • Teamwork: Collaborative mindset to work well within a team environment. • Adaptability: Flexibility to adapt to new technologies and changing environments. Required Education Bachelor's degree in computer science, engineering, or related field. Relevant certifications such as MCSE, MCSA along with ITIL is preferred. Azure certification such as AZ-104, AZ-303, AZ-400, etc. is a plus Kindly apply through Naukri or directly to our careers job link. https://careers-dwfgroup.icims.com/jobs/2514/cloud-management-centre-technician/job?mode=view
