Cloud Infrastructure Engineer

We are seeking an experienced Operations Cloud Engineer to join our Foundation Operations team. In this role, you will be responsible for managing and optimizing our cloud infrastructure, with a focus on AWS and Kubernetes environments. You will play a crucial role in ensuring the reliability, security, and scalability of our cloud-based services, including our customer portal.

What you will do: (Roles & Responsibilities)

• Design, implement, and maintain cloud infrastructure using AWS services
  
• Manage and optimize Kubernetes clusters for running containerized applications
  
• Implement and maintain cloud security best practices and compliance standards
  
• Troubleshoot and resolve issues related to cloud infrastructure and applications
  
• Collaborate with development teams to improve application deployment and performance
  
• Automate operational processes to enhance efficiency and reduce manual interventions
  
• Monitor system health, performance, and capacity to ensure optimal service delivery
  
• Participate in support for critical systems
  
• Stay current with emerging cloud technologies and industry trends
  

What you need to succeed: (MUST Haves)

• Bachelor's degree in Computer Science, Information Technology, or related field
  

• 5+

  years of experience in cloud operations or DevOps roles

• 1-2

  years of hands-on experience with

  AWS services and architecture

• We're seeking a versatile Cloud Engineer who is eager to learn and work with diverse technologies. The ideal candidate will be comfortable with:
  

• Cloud Services:

  Strong understanding of AWS, including S3 storage and Amazon Connect environments.

• Containerization:

  Experience with enterprise-level container technologies, particularly Kubernetes and RedHat OpenShift. This includes designing resilient, supportable solutions and understanding various workloads.

• Monitoring and Logging:

  Proficiency with CloudWatch, and preferably Splunk.

• Infrastructure Support:

  Ability to manage services running on Kubernetes, including Lite Proxy for APIs, web servers (IBM HTTP Server), and a custom portal.

• DevOps:

  Familiarity with CloudFormation, with plans to transition to Terraform.

• Networking:

  Knowledge of contact center or other network-related services is a plus.

• Adaptability:

  Willingness to learn and support Amazon Connect environments, with training provided.

• Independent Work:

  Comfort working autonomously, as other team members operate on Canadian overlapping hours.
• The role involves diverse responsibilities, from configuring S3 storage to setting up Amazon Connect environments. The successful candidate will be a quick learner, adaptable to new technologies, and capable of working across different time zones.
  
• Experience with

  infrastructure-as-code tools (e.g., Terraform, CloudFormation)

• Familiarity with

  CI/CD pipelines

  and

  version control systems (e.g., Git)

• Excellent

  problem-solving

  and

  analytical skills

• Strong communication and teamwork abilities

Ideal Candidate will also have: (More preferred)

• Experience with

  other cloud platforms (e.g., AWS, Azure, GCP) for multi-cloud environments

• Certifications

  in

  AWS (e.g., AWS Certified Solutions Architect, AWS Certified DevOps Engineer)

• Knowledge of

  monitoring and logging tools

  (e.g., Prometheus, ELK stack)
• Experience with

  database management and optimization in cloud environments

• Understanding of

  microservices architecture and API design principles

• Familiarity with

  agile methodologies and project management tools

This role offers an exciting opportunity to work with cutting-edge cloud technologies and contribute to the success of our organization's digital transformation. If you are passionate about cloud operations, have a strong foundation in AWS and Kubernetes, and thrive in a dynamic, fast-paced environment, we encourage you to apply new technologies. We're looking for someone who embraces the opportunity to experiment with various DevOps tools, adapt to emerging trends, and grow their skillset alongside our team.