Job
Description
Job Summary/ Your Role in a Nutshell: The ideal candidate should have experience in cloud computing, with a strong understanding of cloud infrastructure and services, and would be responsible for maintaining cloud-based solutions for our clients and would work closely with the MSP team to ensure our clients' cloud environments' reliability, scalability, and security. What you'll do: Monitor and troubleshoot infrastructure components hosted in various cloud environments such as AWS, Microsoft Azure, Google Cloud, and on-premise data centers Work closely with the DevOps team or the development team in identifying and rectifying issues promptly in various environments Respond to reported issues within the agreed SLAs and escalate to appropriate stakeholders based on the incident management process Detect and analyze alarms to provide basic to moderate fault isolation and remote troubleshooting, escalating if necessary Build and maintain tools and frameworks that support automation, health-check of applications, and patching activities Automate daily tasks using configuration management tools like Ansible, Chef, etc, or scripting using Python, Perl, Bash, etc Support and troubleshoot high availability, performance, monitoring, backup, and restoration of different environments Design & build a dashboard to provide visibility into the health of infrastructure using tools like Grafana, Kibana, etc Closely work with client stakeholders to resolve issues and participate in regular cadence calls for business improvement Establish a good working relationship with customers and other professionals Evaluate tools, technologies, and processes to improve the efficiency and scalability of continuous integration environments What you need: B.E/B.Tech/MCA with 2+ of experience in managing cloud infrastructure Experience working in 24x7 Support Environments on help desk tickets, Linux servers in virtualized environments, and monitoring tools like Nagios, working on ticketing tools like JIRA, Freshdesk, and ServiceNow (Preferred), creating runbooks and KB articles for help desk support. Familiarity with the fundamentals of Linux scripting languages Experience in AWS Administration Effective written and verbal communication skills About TO THE NEW: TO THE NEW is a digital technology services company providing innovative product engineering solutions to diverse industries across the globe. We design and build digital platforms with Cloud, Data, and AI as the main pillars. Global analyst firms like Gartner, Forrester, Everest, ISG, and Zinnov have recognized TO THE NEW for its capabilities across Digital Engineering, Cloud, Media & Entertainment Solutions, Data & AI, and Digital Marketing. Our team of 2000+ passionate Newers is spread across North America, EMEA, India, SEA, and ANZ with our headquarters in Singapore. TO THE NEW is an 8-times winner of the prestigious Great Place to Work award. The company has also been recognised as one of India's Top 100 Companies to Work For and is among the Top 50 IT Workplaces in India.
