Cloud Change Manager

• Manage the lifecycle of all changes within Cloud enabling changes to be made with minimal disruption to our customers or business using ITIL fundamentals.
• Facilitate the Change Advisory Board (CAB) meeting and end-to-end change management lifecycle.
• Review change records for accuracy and completeness prior to approving.
• Capture change management metrics and create meaningful reporting highlighting achievements and opportunities for cloud changes.
• Build strong relationships with stakeholders across SPT to understand their needs, concerns, and readiness for change.
• Work closely with both the Incident and Problem Management teams ensuring changes causing negative impact on our customers are prioritized.
• Ensure a smooth transition of changes from development to operations.
• Build change management dashboards leveraging Power BI and other data analytics tools.
• Train, mentor, educate and guide others in change management processes and principles. Implementing training programs to foster an informed organizational culture.

Skills and experience we value

• Deep understanding in ITIL-based change management practices, controls, audit, and reporting.
• Demonstrated success with coordinating service management strategies and improving enterprise operations across organizational boundaries.
• In-depth knowledge of cloud infrastructure technologies for both public and private clouds.
• Excellent communication, negotiation, and stakeholder management skills, with the ability to interact effectively with diverse audiences.
• Change management certification and relevant certifications from AWS, Azure, or GCP are a bonus.
• Experience with ServiceNow reporting and or PowerBI reporting.
• Experience interfacing with government regulatory agencies, including US and Canada, with the ability to communicate critical regulatory change management requirements and policies across Dayforce is a plus.