Hi all We are hiring Retail Trainer Working Days: Monday to Saturday Working Hours: 9:00 AM to 5:30 PM Location : Bommanahalli , Bangalore Position Overview: The Retail Trainer is responsible for developing and delivering training programs for retail staff to enhance their product knowledge, customer service skills, and overall performance. They ensure that employees represent the brand effectively and meet the companys standards in delivering a superior shopping experience. Job Responsibilities Design and implement comprehensive training programs tailored to the needs of retail staff, including sales associates, supervisors, and managers. Develop training materials, such as manuals, presentations, and e-learning content, aligned with the companys brand and sales objectives. Educate staff on garment features, materials, fit, care instructions, and current fashion trends. Ensure retail employees can effectively communicate product value and benefits to customers. Train staff on delivering exceptional customer experiences, including communication, active listening, and problem-solving skills. Guide managing customer complaints and building long-term customer relationships. Equip retail staff with effective sales strategies and techniques to achieve and exceed sales targets. Train employees on cross-selling and upselling strategies to maximize revenue. Conduct training on store operations, including inventory management, POS systems, and store policies. Ensure staff understand and comply with health, safety, and security protocols. Conduct regular assessments to evaluate the effectiveness of training programs and employee performance. Work closely with key members of the sales teams and sales performance analytics teams to recognize areas of growth and improvement. Monitor and report regularly on retail sales training as agreed with department/business leaders. Responsible for creating and maintaining appropriate evaluation and recording processes, reporting regularly on individual and regional progress and performance as agreed with the Sales Head. Periodic review and amendment of all the training materials/modules for the effective delivery of training. Periodic review of the retail sales training program and report to senior management on the progress of the learning & development program in the organization. Continues to develop own professional skills and expertise within industry. Collect feedback from participants and stakeholders to identify areas for improvement and refinement. Monitor and report regularly on retail sales training as agreed with department/business leaders. Responsible for creating and maintaining appropriate evaluation and recording processes, reporting regularly on individual and regional progress and performance as agreed with the Sales Head. Periodic review of the retail sales training program and report to senior management on the progress of the learning & development program in the organization. Continues to develop own professional skills and expertise within industry. Collect feedback from participants and stakeholders to identify areas for improvement and refinement. • Deliver classroom and in-store training across the SIS/EBOs with an emphasis on Brand awareness, customer service, soft skills, product knowledge, team grooming etc. • Demonstrate presentations to the sales team about new product launches, introductions, marketing materials and communication strategy. • Adapt training delivery methods to accommodate diverse learning styles and preferences. • Provide constructive feedback and coaching to staff for continuous improvement. • Develop and deliver orientation programs for new employees to familiarize them with the brand, products, and store processes. • Mentor and support new hires during their initial training period. • Stay updated on retail and training industry trends, tools, and techniques to enhance training programs. • Collaborate with store managers and HR teams to identify skill gaps and develop targeted training solutions. • Maintain records of training activities, attendance, and staff progress. • Prepare reports on training outcomes and recommend areas for improvement. • Establish and maintain regular communication with sales heads to ensure awareness of current business strategy, objectives and training needs. • Participate actively in new product launches and propose ideas and methods that require a holistic go-to-market approach as per category introductions for the assigned region. • Drives the continuous enhancement of the brand and brand awareness. • Foster a culture of continuous learning and development within the organisation. Candidate's Profile Education: Bachelors degree in Retail Management, Business Administration, or a related field. Strong knowledge of sales, customer service, and store operations. Proven experience as a retail trainer or in retail operations, preferably in the Apparel or fashion industry. Experience: 6 - 10 years of retail training, preferably in Apparel / Fashion Retail. Skill sets Required Technical Skills: • Excellent communication and presentation skills. • Strong interpersonal and leadership abilities. • Proficiency in creating training materials using tools like PowerPoint or e-learning platforms. • Analytical skills to assess training effectiveness and employee performance. • Patience, adaptability, and a passion for developing others. • Travel to multiple store locations as needed. • Flexible working hours to accommodate store schedules and training sessions. • Exceptional communication and presentation abilities. • Strong understanding of retail sales and customer service dynamics. • Creativity and passion for fashion and styling. • Proficiency in training tools and e-learning platforms. • Strong interpersonal and leadership skills to inspire and motivate teams. • Analytical skills to measure training effectiveness and recommend improvements. Interested candidates, please send your resume to sindhura@delighthr.com Subject Line: Applying for Retail Trainer Body of the Email: Current CTC: Expected CTC: Notice Period: current Location:
