CLM - Subject Matter Expert

JOB PURPOSE

Lead the end to end implementation of the CLM tool at the Group Level. Add value and expertise (new processes and technology) for contracts workflow configuration, management of the clause library, management of the template library, automation configuration, reporting of CLM metrics, maintaining the training resource center, and the administration of all Full and Lite user profiles and security access protocol across GMR Group. Play a key role in shaping the strategic direction of the Contract Lifecycle Management (CLM) within with GMR Group by identifying growth opportunities and areas for improvement. Lead design and optimize contract workflows, approval matrices, and automation rules to ensure continuous improvement. Develop a comprehensive change management strategy and training program for successful CLM adoption for GMR Group. Implement risk management frameworks and compliance controls across diverse GMR Businesses. Spearhead transformation initiatives via CLM, including template standardization, clause libraries, reduction of contract cycle time, process standardization and automation

ORGANISATION CHART

this position will report to CLM - Head

KEY ACCOUNTABILITIES

CLM Project Planning and Development support:

Lead the activity of shaping and developing CLM project plan, including elements of people, process, technology, data and change management and implementing it

Lead discussion and collaborate with cross-functional stakeholders to define Project goals, objectives, and success metrics.

Develop a comprehensive Project plan, including timelines, resource allocation, budget forecasts, and communication strategies.

Lead the design and development for the CLM practice at Group level which involves implementing the tool and provide day-to-day operate services.

Provide guidance to other functions/businesses and Pre and Post Contracting Head to ensure a holistic approach to the contract management process.

Design a plan for adoption of new GMR business and future acquisitions.

CLM Project Organization and Execution support including Change Management:

Identify and procure necessary resources for Project execution, including personnel, technology, and any external support.

Establish clear governance structures and reporting procedures for the Project and its stakeholders.

On-going Communication and Collaboration

Continuous Project improvement based on data analysis and identified learnings.

Maintain and update metadata fields, contract clause libraries, and templates to ensure accuracy and relevance.

Manage user roles, permissions, and access controls to uphold data security and compliance standards.

Lead as CLM functional consultant with CLM Implementation partner to design the platform suitable for GMR and implement best practices across Group.

Ensure compliance with regulatory and organisational policies in contract management (updating the DOP in CLM based on guidance from Legal, Finance and CLM Head).

Support the implementation of audit controls and manage access to sensitive contract information.

Collaborate with teams to optimize their use of the platform.

Collaborate with stakeholders to gather feedback on system performance and identify improvement opportunities.

Continuous collaboration with the Implementation partner, and the AMS team to ensure that SLAs are met.

Lead improvement projects to enhance effieicnecy of pre-contracting process and post contracting process.

Identify instances for creation of new templates, update clauses based on the as is process

KEY ACCOUNTABILITIES - Additional Details

Reporting and Analysis

Create report analysis to ensure, CLM adoption across the business units / functions

Facilitate important stakeholder meeting and provide update

Develop process flow charts and policy documents for the CLM

Develop dashboards for KPI analysis for CLM adoption status

Perform audits to ensure contract data integrity and adherence to internal policies.

Lead Project Management to ensure the KPI's are met by users.

Conduct Training as and when required with the user group after identifying gaps.

Contract Data Migration and System Configuration:

Design and execute contract migration startegies for legacy contracts into CLM platform using automation.

Plan and measure the success of transferring data from old systems to the new CLM platform

Support data migration efforts and facilitate seamless integration with third-party applications like ERP, CRM, and e-signature tools.

Conduct Audit of the migration data to ensure data accuracy

Serve as the primary point of contact for the CLM platform (e.g., Icertis, Sirion, etc.), managing user accounts, permissions, and roles.

Colloaborate with the Tech Partners, Configure and customize the platform to meet business requirements, including workflows, templates, and system settings.

Support integrations with other systems when required. Additionally, collaborate with other system POCs for smooth integration.

Partner with IT and CLM support teams for system enhancements and issue resolution

User Adoption and Training

Plan and implement training sessions & policy/process guides to enable fast and easy adoption of new CLM system to ensure high success rate

Create report for Reduction/Improvement in number of SLA breaches, based on contractually agreed limits

EXTERNAL INTERACTIONS

Technology Vendors, Service Providers, Process consultants

INTERNAL INTERACTIONS

Senior stakeholders in SLT / GCXOs / CXOs

GHB Offices

Procurement, IT, Legal, User departments

FINANCIAL DIMENSIONS

Focus on automation, efficiency and CLM adoption, reporting.

OTHER DIMENSIONS

Individual contributor role

EDUCATION QUALIFICATIONS

• BBA/B.Com or LLB with experience in Business Contracts
• MBA (preferably in Supply Chain Management Contract Management)
• Certification in Project Management is preferred
• Knowledge of contracting process is a must.

RELEVANT EXPERIENCE

• 10-15 years of experience in Project coordination, CLM Implementation, Process improvement, or a related role, with demonstrated success in managing complex initiatives.
• Key Competencies:

Strong understanding of procurement, supply chain, contract management principles, and techno-commercial subjects.

Excellent analytical and problem-solving skills.

Experience in developing and implementing Project plans, supporting execution and communication strategies.

Proven ability to manage multiple stakeholders and foster effective collaboration.

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools (e.g., MS Project)

Demonstrated proficiency in CLM tools such as ARIBA, ICERTIS, etc.

Understanding of upstream and downstream functions, when it comes to procurement, legal, and businesses is a must

• Must to have: CLM Implementation, Project Management Skills, CLM Tool,
• Good to have: CLM Platform, Tracking all versions of contracts