Clinical Development Engineer (Medidata Rave / Technical Support)

Position Overview

We are seeking a

The ideal candidate will possess a mix of

Key Responsibilities

• Provide

  technical and functional support

  for

  Medidata Rave, including database-level analysis, configuration, user management, and issue resolution.

• Conduct

  advanced troubleshooting

  and root cause analysis for incidents, service requests, and integrations across the Clinical Development ecosystem.

• Manage support operations and ticket workflows using

  ServiceNow, ensuring adherence to SLAs and documentation best practices.

• Develop, optimize, and maintain

  SQL scripts

  and

  stored procedures

  in

  Microsoft SQL Server

  for reporting, validation, and data migration.

• Create and maintain

  Python scripts

  for automation, RPA support, and ad-hoc data processing.

• Work with

  RESTful APIs

  for integration, authentication, and data exchange between systems.

• Support

  Java-based authentication utilities

  (JAR files) and assist in integration troubleshooting.

• Design dashboards and reports using

  Tableau

  to support operational and analytical reporting.

• Perform

  data analysis and transformation

  using

  SAS

  for clinical and operational datasets.

• Utilize

  Git

  and

  Bitbucket

  for version control and code collaboration.

• Use

  Atlassian tools (Jira, Confluence, Bitbucket)

  for task management, documentation, and collaboration across teams.

• Manage

  cron-based automation schedules

  using

  VisualCron

  and perform basic

  MS-DOS command line

  operations for log reviews and file management.

• Participate in validation, change management, and release activities ensuring compliance with

  GxP

  and

  21 CFR Part 11.

• Document configurations, workflows, troubleshooting steps, and reusable scripts in Confluence or standard knowledge repositories.

Nice to Have

• SQL (AdvancedExpert): Complex query writing, joins, and performance optimization.

• Microsoft SQL Server (Intermediate): Stored procedures and database management.

• Python (Intermediate): Automation scripting, RPA, and data manipulation.

• Java (Basic): Working knowledge of authentication modules and JAR handling.

• REST API (Intermediate): Integration, data exchange, and debugging experience.

• Tableau (Intermediate): Dashboard and visualization development.

• SAS (Intermediate): Statistical or operational data analysis and reporting.

• Git (Intermediate): Branching, merging, and code version management.

• Atlassian Suite (Intermediate): Jira (task tracking), Confluence (documentation), Bitbucket (source control).

• VisualCron (Basic): Job scheduling, monitoring, and automation setup.

• MS-DOS Command Line (Basic): File navigation, scripting, and log handling.

• Experience with

  ServiceNow

  or equivalent ITSM/ticketing system.

Required Skills & Qualifications

• Bachelors degree in

  Computer Science, Life Sciences, Bioinformatics, or related discipline.

• 4–8 years

  of experience in

  Clinical Development or Clinical Data Systems

  support.

• Strong hands-on experience with

  Medidata Rave

  (front-end and back-end).

• Excellent

  troubleshooting and root cause analysis

  skills across application and data layers.

• Strong communication, documentation, and cross-functional collaboration skills.

Preferred Qualifications

• Prior experience in

  pharmaceutical R&D or clinical data management

  environments.

• Familiarity with

  GxP,

  21 CFR Part 11, and other regulatory frameworks.

• Exposure to

  cloud platforms

  and integration monitoring tools.

Experience with