Clinic Manager

Role & responsibilities:

overseeing the overall daily operations, staff management, financial performance, and business development

• Operational Oversight

  : Managing the day-to-day operations to ensure smooth and efficient workflow, including patient scheduling, appointment management, and maintaining the cleanliness and organization of the clinic premises.

• Staff Management and Leadership

  : Hiring, training, and evaluating the performance of clinic staff (dermatologists, therapists, receptionists, etc.). This includes creating work schedules, fostering teamwork, and addressing employee issues to maintain high staff morale.

• Patient Care Coordination

  : Acting as a liaison between patients and healthcare professionals, handling patient complaints, ensuring high standards of customer satisfaction, and ensuring patient care plans are coordinated effectively.

• Financial Management

  : Managing the clinic's budget, overseeing billing systems, processing insurance claims, monitoring expenses, and implementing cost-effective measures.

• Inventory and Equipment Management

  : Coordinating with suppliers, managing the inventory of medical and office supplies, and overseeing the purchasing, maintenance, and repair of clinic equipment, such as laser machines.

• Compliance and Quality Assurance

  : Ensuring all clinic operations adhere to healthcare regulations, licensing standards, and safety protocols, including the maintenance of accurate and confidential medical records.

• Business Development and Marketing

  : Planning and executing marketing strategies and promotional schemes to attract new patients and retain existing clients, with a focus on achieving sales objectives and making the center profitable.

Key Skills Required

• Strong leadership and managerial skills.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills for liaising with patients, staff, and vendors.
• Knowledge of healthcare laws, regulations, and compliance standards.
• Proficiency in medical record-keeping and clinic management software.
• Problem-solving and decision-making capabilities.
• Customer service orientation.