Clinic Coordinator

Job Title: Clinic Coordinator / Patient Care Coordinator
Location: GOPT Clinic
Employment Type: Full-time

Job Summary

We are looking for a proactive and empathetic Clinic Coordinator who will be the first point of contact for patients and play a key role in managing daily clinic operations. The ideal candidate should be comfortable handling patients, managing appointments, pitching treatment packages, and ensuring smooth follow-ups.

Key Responsibilities

Patient Handling & Front Desk

• Greet patients warmly and ensure a positive clinic experience
• Handle walk-ins, phone calls, and enquiry messages professionally
• Register patients and maintain basic records

Appointments & Scheduling

• Schedule, reschedule, and confirm patient appointments
• Coordinate between doctors, physiotherapists, and patients
• Ensure minimal waiting time and smooth daily flow

Sales & Package Pitching

• Explain treatment plans and available packages clearly to patients
• Pitch therapy packages confidently and ethically
• Address basic patient doubts and escalate clinical queries to the doctor

Follow-ups & Lead Management

• Follow up with patients who:
• Enquired but did not book
• Missed appointments
• Were advised packages or repeat sessions
• Maintain a follow-up tracker and ensure timely callbacks

Call & Data Tracking

• Track incoming calls, enquiries, conversions, and follow-ups
• Maintain simple reports using Excel / Google Sheets
• Share daily or weekly updates with the clinic head

Coordination & Support

• Coordinate with therapists for session availability
• Support basic administrative tasks as required
• Maintain discipline, professionalism, and confidentiality at all times

Required Qualifications & Skills

Education

• Any Graduate (preferred)

Skills

• Good verbal and written communication skills
• Strong people skills and patient-handling ability
• Basic knowledge of Excel / Google Sheets
• Comfortable with phone calls and follow-ups
• Ability to multitask and stay organized

Preferred Traits

• Experience in clinic / hospital / wellness center / front-desk role
• Sales or customer service background is a plus
• Calm, polite, and solution-oriented attitude

What We’re Looking For

• Someone who can own the front desk, not just sit at it
• Comfortable talking about pricing and packages politely
• Patient-focused but business-aware
• Reliable, responsible, and presentable

Why Join Us

• Growing healthcare practice
• Direct interaction with doctors and therapists
• Opportunity to learn clinic operations and patient management
• Stable role with scope for performance-based growth

Job Type: Full-time

Pay: ₹9,653.31 - ₹30,000.00 per month

Benefits:

• Paid sick time

Work Location: In person

Application Deadline: 15/01/2026