client support

You’ll manage day-to-day client projects, track what’s done and what’s pending, and make sure the team delivers on time. Your job is to keep every client’s work organized, updated, and moving — without excuses and without delays.

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Key Responsibilities

1. Client Work Tracking

• Maintain a clear list of all active clients.

• Track each client’s deliverables: what’s completed, what’s ongoing, what’s pending.

• Update project status daily (content, ads, websites, shoots, etc.).

2. Coordination With Team

• Communicate tasks to designers, editors, ad managers, and developers.

• Follow up for timely completion — no missing deadlines.

• Flag delays instantly instead of waiting for things to pile up.

3. Client Communication

• Share required updates with clients (only what’s needed, nothing extra).

• Collect inputs, approvals, and missing content from clients.

• Ensure clients are informed, aligned, and not left guessing.

4. Operations Support

• Maintain internal task sheets / CRM / trackers.

• Organize client folders, assets, and project files.

• Assist in onboarding new clients (documents, forms, brand info, etc.).

5. Quality Control

• Check that deliverables match the brief before sending to clients.

• Catch small issues before the client does.

• Ensure all communication, posts, and reports are error-free.