Client Support & Reporting Analyst

As a Client Support & Reporting Analyst, your role will involve managing client relationships, preparing insightful reports and dashboards, and supporting decision-making with accurate data analysis. Fresh graduates with exceptional Excel skills and analytical ability are highly encouraged to apply. - Serve as the primary point of contact for assigned clients, ensuring smooth support and long-term engagement. - Conduct regular client check-ins to track progress and provide meaningful insights. - Identify execution gaps and recommend practical solutions. - Work closely with internal teams to ensure seamless client servicing. - Design and maintain advanced Excel reports, dashboards, and presentations (using Pivot Tables, VLOOKUP, Power Query, Macros, etc.). - Prepare professional business presentations in MS PowerPoint. - Assist the Customer Success Manager in monitoring performance and driving client satisfaction. - Meet or exceed defined KPIs and success metrics consistently. Qualifications Required: - Bachelors degree in Business, Commerce, or a related field. - 03 years of experience in client support, account management, or data reporting. (Freshers with strong Excel skills are welcome.) - Advanced proficiency in MS Excel (formulas, charts, automation, analytics). - Strong skills in MS PowerPoint for reports and presentations. - Excellent communication, problem-solving, and interpersonal abilities. - Ability to multitask, take ownership, and deliver results under deadlines. This position offers the benefit of working from home.,