Client Support Executive

Job Description:

Dyneton is seeking a proactive Client Support Executive to manage client interactions, ensure service excellence, and enhance overall customer experience for Alibaba.com subscribers.

Key Responsibilities:

• Act as the primary point of contact for client assistance and service coordination
• Manage client communications through calls, emails, and system tickets
• Ensure smooth client onboarding and post-sales account support
• Handle service requests, concerns, and escalations professionally
• Maintain client engagement and long-term relationship management
• Update client information, service status, and interaction logs in CRM
• Educate clients on platform usage, features, and service benefits
• Support renewals, retention, and service continuity initiatives

Required Skills & Qualifications:

• Experience in client servicing, customer success, or relationship management
• Strong verbal and written communication skills
• Problem-solving mindset with a service-oriented approach
• Ability to manage multiple clients and meet service-level expectations
• Familiarity with B2B platforms, SaaS, or digital services is a plus

What We Offer:

• Structured training and career growth opportunities
• Performance-based rewards and incentives
• Exposure to international B2B operations through Alibaba.com

Job Type: Full-time

Pay: ₹14,000.00 - ₹25,000.00 per month

Work Location: In person