Client Success Specialist III

Essential Knowledge, Skills, Abilities, and Background

• Strong track record of sales accomplishments leading commercial negotiations in a quota-carrying role
• Product experience in Sales of Enterprise software, platform, or product.
• Proven expertise working with the executive level in client environments, as well as with procurement, business owners, etc.
• Experience representing the customer to internal product stake holders.
• Experience developing compelling presentations and/or sales approaches for both end customers as well as internal consumption.
• Understanding of legal terms and common software sales contracts
• Ability to effectively negotiate in both challenging and collaborative sales engagements
• Ability to excel in a high-energy, quarterly-results driven sales culture
• Team player who will work within the company to continue improving organization processes
• 3-10 Years sales experience in technology-based company
• Bachelor s degree in Business or technology related discipline
• Intermediate / advanced Excel skills, experience in Word, PowerPoint and CRM systems
• Some travel (25%+) may be required

Detailed Description and Job Requirements

• Drive the renewal of Oracles

  MySQL Subscription

  contracts to existing customers.
• Responsible for: Delivering on or exceed assigned renewal quota.
• Timely renewals for a variety of customers in an assigned territory.
• Educating customers on business practices and any associated contractual implications.
• Becoming a customer advocate by acting as a communication pipeline for issues, pain points, and ideas to Oracle Product Management.
• Managing exceptions for customers with issues that may delay or inhibit renewals.
• Accurately forecast business targets and renewal opportunities.
• 5-7 years experience in sales or related area. Job duties are varied and complex, needing independent judgment.

Career Level - IC3

Essential Duties and Responsibilities

• Engage and address customer concerns, pain points, etc.
• Actively solicit customer ideas for new features, functionalities, tools, etc.
• Be a liaison and customer voice by selling collective customer ideas, issues, pain points, etc. to the MySQL Product Development team.
• Lead the renewal sales cycle from proposal stage through contract execution.
• Achieve / exceed quarterly renewal and expansion targets
• Identify at-risk renewal clients early in the cycle and construct an action plan to ensure a successful, timely renewal
• Provide continuous feedback to management on both successes and challenges for the business
• Maximize renewal revenue and drive growth of new/expansion revenue with existing customer
• Drive on-time or early renewals
• Accurately forecast quarterly renewal revenue