Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in kolkata
>
Analysys Mason
>
Client Success Representative

Client Success Representative

Analysys Mason

0 - 1 years

2 - 3 Lacs

kolkata

Posted:3 hours ago| Platform:

Apply

Skills Required

data analysis google analytics sales client retention relationship building power bi customer support customer service monitoring crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a client success representative, you will play a pivotal role in ensuring our clients receive the maximum value from their subscription research services. You will be the bridge between our clients and the company, helping them navigate our services, understand the insights provided, and apply them effectively to meet their unique needs. This role is designed to make our clients feel supported, valued, and successful every step of the way.

Your work will focus on enhancing client satisfaction and driving long-term relationships. By analysing usage trends, you will identify opportunities to increase engagement and ensure clients are getting the most out of our services. You will also gather powerful testimonials and success stories that highlight the impact of our research, showcasing the value we deliver.

The importance of this role cannot be overstated. As a CSR, you will directly contribute to client retention, renewals, and the overall growth of our business. By providing ongoing support, addressing client needs promptly, and offering guidance on how to use our services effectively, you will help clients achieve their goals and in turn, strengthen our reputation and revenue.

Your day-to-day responsibilities will include:

Managing client enquiries
by tracking, logging, and responding promptly, providing accurate information, and escalating to analysts when needed.
Supporting client retention
by planning sales activities, conducting quarterly reviews, monitoring engagement dashboards, and sharing new reports to ensure clients maximise their subscription value.
Driving client engagement
by promoting underutilised services, informing clients about webinars and new content, and gathering client testimonials.
Onboarding and train new clients
by welcoming them, setting up accounts, and providing demonstrations, user guides, and personalised training sessions.
Analysing client usage
by monitoring download numbers, licence usage, and engagement trends to identify risks and opportunities for improvement.
Collaborating with the Sales team
to conceptualise and manage retention activities, ensuring clients feel supported and valued throughout their journey.

We recognise and celebrate the fact that not everybody is the same, and we value the diversity of backgrounds and skillsets you will add to our team.

If you recognise yourself in the following points, we would like to hear from you:

More Jobs at Analysys Mason

Client Success Representative

Greater Kolkata Area

Experience: Not specified

Salary: Not disclosed

Client Success Representative

kolkata

Experience: Not specified

INR 2 - 3 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Analysys Mason

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Client Success Representative