Client Success Manager

CXO Client Engagement:

Develop and nurture relationships with CXO clients, understanding their unique profiles and needs.

Act as a trusted advisor, consistently providing updates and progress reports.

Service Delivery Management:

Oversee the planning, scheduling, and execution of service deliveries, ensuring they align with client expectations and timelines.

Coordinate with internal teams to guarantee that all deliverables are of the highest quality and are delivered punctually.

Communication Excellence:

Facilitate clear, concise, and effective communication channels with clients.

Tailor communication style to suit the high-level and sophisticated nature of CXO clients.

Strategic Consultation:

Offer insights and advice based on a deep understanding of each clients sector, challenges, and objectives.

Contribute to the strategic direction of services, enhancing client satisfaction and engagement.

Feedback and Resolution:

Systematically gather client feedback to drive continuous improvement in service delivery.

Address and resolve any issues or concerns raised by clients promptly and effectively.

Qualifications:

Bachelor’s or Master’s degree in Business, Communications, or a related field.

Proven track record in a Client Success, Account Management, or similar role within a B2C environment.

Demonstrable experience managing CXO level clients.

Superb communication, negotiation, and presentation skills.

Deep understanding of customer relationship management and service delivery.

Strategic and analytical thinker with the ability to create and execute client success plans.

Proficiency in CRM software and Microsoft Office Suite.

Preferred:

Prior experience in a luxury, high-touch service industry or similar.

Familiarity with [specific tools or software relevant to the industry or role].

What We Offer:

A competitive salary with performance incentives.

A dynamic, respectful, and supportive work culture.

Professional growth opportunities in a high-performing team.