Client Success Manager (CSM)

Role Overview: At Clara Edtech, we value our employees as our greatest assets and strive to keep them engaged and motivated. We provide a conducive environment where each employee can thrive. Our team consists of experienced, qualified, committed, innovative, and open-minded professionals who are passionate about their work and dedicated to our organization's vision. If you believe you possess these qualities and are interested in a fulfilling career with us, we invite you to get in touch. Key Responsibilities: - Maintain ongoing customer relationships and network effectively - Onboard and train new clients - Follow up on renewals - Build strong relationships between customers and the support team - Act as the voice of the customer - Transition prospects from the sales pipeline to active users in the support pipeline Qualifications Required: - Relevant experience in client success management - Strong communication and networking skills - Ability to understand customer needs and provide appropriate solutions - Proven track record of meeting KPIs and targets - Passion for customer satisfaction and building long-term relationships Please note that interested and suitably qualified candidates can send their resumes to hr@claraedtech.com.,