Client Servicing Liaison Executive

About us: Concept BIU

Job Role:

The role involves ensuring client satisfaction through timely delivery of insights and reports, identifying opportunities for upselling and cross-selling, and coordinating with internal teams for seamless service delivery.

The ideal candidate will have:

• Post Graduate in Journalism, Public Relations or related fieldor any other field
• 36 years of experience in client servicing preferably in the domain of PR, Media,Advertising or digital agency

• Strong communication and relationship management skills

• Good presentation skills

• Proactive, solutions-oriented approach to client engagement and retention

Key Responsibilities:

• Client Relationship Management
• Client Retention & Satisfaction
• Upselling & Cross-Selling
• Account Coordination
• Renewal Management

Why Join Concept BIU:

• Be part of a category-leading PR Measurement firm working with India's top corporate brands
• Opportunity to drive client impact through data-driven insights
• Exposure to strategic communication analytics and reputation management
• Collaborative and growth-focused work culture