Client Servicing Executive

Client Servicing Executive Job Description (3+ Years Experience)

Position Overview:
We are seeking an experienced Client Servicing Executive with 3+ years of expertise in managing client relationships, understanding business needs, and coordinating with internal teams to deliver high-quality service. The role involves proactive communication, project coordination, and ensuring client satisfaction and retention.

Key Responsibilities:

Act as the primary point of contact for assigned clients and maintain strong client relationships.

Understand client requirements, objectives, and expectations to ensure seamless service delivery.

Manage end-to-end client interactions, from onboarding to ongoing support and follow-ups.

Coordinate with internal teams (operations, creative, marketing, production, etc.) to ensure timely and accurate project execution.

Prepare and deliver presentations, proposals, and performance reports.

Handle client escalations with professionalism and provide effective resolutions.

Monitor project progress, timelines, and deliverables, ensuring alignment with client expectations.

Identify opportunities for upselling, cross-selling, and account growth.

Maintain detailed documentation of client communication, tasks, and project milestones.

Support the development of client servicing strategies and process improvements.

Required Skills & Qualifications:

Bachelors degree in Business Administration, Marketing, Communications, or related field.

3+ years of experience in client servicing, account management, or customer-facing roles.

Strong communication, presentation, and interpersonal skills.

Ability to manage multiple clients and projects with attention to detail.

Problem-solving mindset with the ability to handle pressure and meet deadlines.

Proficiency in MS Office, CRM tools, and project management platforms.

Strong analytical and reporting skills.

Preferred Qualities:

Experience in advertising, digital marketing, media, or service-based industries.

Ability to build long-term relationships and drive client satisfaction.

Proactive, organized, and team-oriented.