Client Servicing Executive

The primary responsibilities of client servicing executives include managing and nurturing client accounts, addressing their needs and ensuring that the services or products delivered meet or exceed their expectations. 

Objectives of this role

• Serving as the primary point of contact between clients and the company.
• Developing and maintaining strong, long-lasting client relationships by understanding their needs and providing exceptional service.
• Understanding client requirements and communicating them to internal teams to ensure service delivery meets expectations.
• Identifying opportunities to upsell or cross-sell additional services or products to clients.
• Addressing client issues, concerns or feedback and facilitating quick and efficient resolutions.
• Working together with cross-functional teams to ensure the seamless delivery of services. 
• Acting as a client advocate within the organisation to address client needs and concerns.
• Preparing and delivering regular reports and updates on project progress and results to the clients.