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Ithink Logistics
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Client Servicing Executive

Client Servicing Executive

Ithink Logistics

1 - 2 years

|

2 - 4 Lacs

Mumbai Suburban

Posted:1 day ago| Platform:

Apply

Skills Required

Communication Skills Excel Email Writing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Resolve client complaints via phone, email, whatsapp.
Possess great listening skills and patience
Possess excellent telephone etiquette.
Build sustainable relationships of trust through open and interactive communication.
Follow up with client and their complaints; ensuring that customers requests are attended

accordingly and keep records of client interactions

Collect prompt and accurate feedback from client and take ownership of client issues.
Retaining existing clients, delighting them and making them company's brand ambassadors.
Escalate unresolved issues to the appropriate internal teams and follow up proactively.

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Ithink Logistics

Ithink Logistics

Logistics and Supply Chain

Paris

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