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Client Servicing Executive

1 - 2 years

2 - 4 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Resolve client complaints via phone, email, whatsapp.
  • Possess great listening skills and patience
  • Possess excellent telephone etiquette.
  • Build sustainable relationships of trust through open and interactive communication.
  • Follow up with client and their complaints; ensuring that customers requests are attended

accordingly and keep records of client interactions

  • Collect prompt and accurate feedback from client and take ownership of client issues.
  • Retaining existing clients, delighting them and making them company's brand ambassadors.
  • Escalate unresolved issues to the appropriate internal teams and follow up proactively.

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