Client Servicing Executive

Job Title: Client Servicing Executive

Job Summary:
We are looking for a proactive and detail-oriented Client Servicing Executive to manage client relationships, ensure seamless communication between clients and internal teams, and drive client satisfaction. The ideal candidate will act as a primary point of contact for clients, understanding their needs, and delivering timely solutions.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients and maintain strong relationships.
• Understand client requirements, objectives, and business goals and passing it on to the team.
• Coordinate with internal teams (creative, marketing, operations) to ensure timely delivery of client projects.
• Prepare reports, ensuring timely execution of tasks by the team as required by the clients and also assist in BD closures.
• Handle client queries and resolve issues promptly to maintain high client satisfaction.
• Track project progress, timelines, and budgets to ensure commitments are met.
• Conduct periodic client reviews and gather feedback to improve service quality.
• Maintain accurate client records and document interactions for reference.
• Support the account management team in business development initiatives and client retention strategies.

Skills & Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• Knowledge of Social Media, SEO and Website coordination is an added advantage.
• 2-3 years of experience in client servicing, account management, or a similar role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving mindset and ability to handle client escalations effectively.
• Proficiency in MS Office and familiarity with CRM tools is a plus.

Key Competencies:

• Client-focused and relationship-oriented.
• Team player with the ability to work under pressure.
• Attention to detail and commitment to delivering quality work.
• Adaptable and quick learner with a proactive approach.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

• Day shift

Experience:

• Client Servicing: 2 years (Required)

Language:

• English (Required)

Work Location: In person