Client Servicing Associate – Digital Marketing

Core Mission:

Act as the key link between clients and internal teams, ensuring smooth communication, timely project execution, and high client satisfaction. Support the Senior Client ServicingExecutive in maintaining relationships and delivering successful campaigns.

Responsibilities:

• Serve as the secondary support contact for clients, assisting in understanding their requirements and relaying them to internal teams.
• Coordinate project timelines, deliverables, and approvals between clients and teams.
• Ensure smooth execution of campaigns by following up on tasks and deadlines.
• Assist in preparing reports, presentations, and campaign performance updates.
• Address client queries and escalate concerns when necessary.
• Support in identifying client growth opportunities through upselling and cross-selling services.
• Report directly to the Senior Client Servicing Executive and support them in end-to-end client coordination.

Qualifications & Requirements:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• 1 year of experience in client servicing, preferably in an agency or service-based industry.
• Strong understanding of digital marketing platforms and strategies (Social Media, SEO, PPC, Email, Content Marketing, etc.), along with sound knowledge of marketing concepts.
• Solid understanding of client relationship management and project coordination.

Skills:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving mindset and attention to detail.
• Ability to work collaboratively with teams and manage client expectations.
• Ability to work in a fast-paced environment and deliver under tight deadlines.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹30,000.00 per month

Benefits:

• Cell phone reimbursement

Ability to commute/relocate:

• Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your current CTC?
• What is your expected CTC?
• Can you join us immediately, if not kindly specify the notice days that are to be served?

Experience:

• Client Servicing: 1 year (Required)

Work Location: In person