Client Service Manager - Market Research

Job Summary:

Are you inquisitive, creative, hardworking, and driven?

Client Service Manager (Researcher)

This is an exciting role which will provide you with a blended development focus from on-the-job experience, exposure and exchange of knowledge with others, and more formal education as you look to take the next step in your career

WHAT YOU’D DO:

Analysis & Insight

• Data extraction,

  analysis

  and

  story building

• Managing projects

  making sure that key milestones are hit, keeping client up-to-date at all times

• Dig deep into the data

  – using the enquiry software and other tools – to extract incisive and business-oriented

  “actionable” insights

• Preparing and

  delivering presentations

  ; building category, cross category and industry

  knowledge

  from project to project, making sure previous learning is built upon and shared fully
• Ownership of your

  self-development

  in completing and managing your own PDP, highlighting areas where further development is required
• Stay updated with

  industry trends

  and integrate new knowledge and skills into your professional practice.

Client Partnership

• Responsible for managing existing set of clients and

  building strong relationship

  with them
• Understanding

  client business issues

  & ensuring

  expectations are met

  , managing project deliverables

• Answering

  clients business questions and providing solutions
• Ensuring

  continuous engagement

  with a set of clients given to handle

• Managing

  client meetings and presentations
• Building

  meaningful conversations

  with clients which can help in value generation for both client and Worldpanel.

WHAT YOU’D BRING:

• A Positive Attitude
• MBA
• 2-3 years’ experience in Market Research, with proven value delivery to clients
• Able to draw insights and answer client business questions
• Good data interpretation
• Good communication skills
• Strong presentation skills
• Proficient in MS Excel & MS PowerPoint

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