Client Service Executive

l Greet the customers (Namaskar)   l Issuing of tickets to the customer. l Answer any query of the customer with politeness and smile. l Knows Movie details ( Star Cast, Director, Length, Genres, Censor ) l Inform customer in case the show has already started to avoid clash with the customers. l Keep float money and booking collections in safe custody. l Always keep change /float money handy for smooth operations. l Provide details of the collection at the end of the shift and hand over entire collection amount to Accountant. l Make sure there should not be any short in collection. l Any short in the collection should be strictly bear by the booking clerk. l Keep record of the ticket rolls used. l Make sure that any wastage of tickets must be keep safe and inform to management same day. l Comply with govt. rules. Need to have understanding about govt. rules. l  Have to have proper understanding of show timings. l In case of no audience we need to cancel the show. In this case inform Projection room regarding the same. l  Issue tickets as per the demand of the customer. Verify two times with the customer before punching the tickets. l Utmost care need to keep while punching the tickets. Mistakes are not entertained. Any punched tickets by mistake are the sole responsibility of the booking clerk. l Any back door booking is strictly prohibited. l Maintain decency and discipline in the box office l Avoid argument with the customers. l Need to be punctual in his work. l Have to be ready to work in any shift and in any department. l Have to wear tie as a standard uniform. l Have to wear neat and clean cloths; Cloths need to be ironed on daily basis. l Have to come clean shaved. In case of beard/ moustache trim it on regular basis. l Have to be extra careful towards his looks and over all personality. l Be polite and gentle while talking with the customers. l Any short in the collection should be strictly bear by the booking clerk. l Black marketing of tickets would be punishable offence. l Sense of owner ship and profitability should always be in the mind while dealing with the customers Job Timing - 2nd shift (4:30 pm to 1:30 am )