Client Service Executive

Role & responsibilities

act as the primary point of contact for assigned clients, understanding their needs and ensuring satisfaction.

manage client inquiries, complaints, and requests promptly and professionally via email, phone, or in-person meetings.

coordinate with internal teams (., operations, verification, and hr) to ensure timely delivery of services.

maintain accurate records of client interactions, service agreements, and project statuses using crm tools.

prepare and share regular reports on client account status, service delivery, and feedback.

identify opportunities to upsell or cross-sell services to enhance client engagement.

ensure compliance with company policies and industry standards in all client interactions.

contribute to process improvements to enhance client experience and operational efficiency.

Preferred candidate profile

qualifications and skills

education: bachelors degree in business administration, marketing, communications, or a related field.

experience: 1-3 years of experience in client servicing, customer support, or a related role (freshers with strong communication skills may be considered).

skills:

• excellent verbal and written communication skills in english.
  
• strong interpersonal and relationship-building skills.
  
• ability to multitask, prioritize, and work under tight deadlines.
  
• proficiency in ms office (word, excel, powerpoint).
  
• problem-solving skills with a client-centric approach.
  

knowledge of background verification or hr services is an advantage but not a mandate.

attributes: proactive, detail-oriented, team player, and adaptable to a fast-paced environment.

work environment

location: ahmedabad, gujarat (on-site).

work hours: standard business hours with occasional flexibility for client meetings or deadlines.

travel: minimal, as required for client meetings within Ahmedabad.