Client Service Executive in Delhi, Gurgaon

Job Description

As a client service executive at The Boss Hub, you will be responsible for managing client interactions and relationships to ensure customer satisfaction and loyalty. Your role will involve a combination of problem-solving, communication, and relationship-building skills to provide top-notch service to our clients. Key Responsibilities Serve as the main point of contact for all client inquiries, concerns, and requests, ensuring timely and effective resolution. Build and maintain strong relationships with clients to understand their needs and preferences, and provide personalized service. Collaborate with cross-functional teams to address client issues and improve overall customer experience. Monitor client satisfaction and feedback, and implement strategies to enhance customer retention and loyalty. Prepare and present reports on client interactions, feedback, and trends to management for strategic decision-making. Identify opportunities for upselling or cross-selling products and services to existing clients to drive revenue growth. Stay up-to-date on industry trends and best practices in client service to continually improve processes and exceed client expectations. If you are a proactive and customer-focused individual with a passion for client service, we invite you to join our team at The Boss Hub and help us deliver exceptional service to our clients. Apply now and be a part of our dynamic and growing organization. Note Office timings: 10:30 AM-7:30 PM 5+1 days working (alternative Saturdays are working) About Company: The BOSS Hub is a 360 Creative Space for Creators and Brands. Empowering creators to create quality content hassle free, The BOSS Hub, provides them with a fully functioning studio space where they can create videos, reels, podcasts and everything in between. We're helping brands to create content that connects and builds community in form of launching end-to-end podcasts, video shows and sponsoring creative IPs so that their consumers become their fans. Indulge in the joy of creation and explore new creative experiences at a creators space, by creators for Creators and Brands. Show more Show less