Client Service Executive in Vadodara

Job Description

Key Responsibilities Guide clients through the onboarding process and set clear expectations. Ensure every client has a smooth, positive experience with our service. Handle client inquiries via phone, email, in-person, or online. Collect and relay feedback or queries on video content to relevant teams promptly. Offer basic technical support related to our video services. Communicate clearly and professionally, both verbally and in writing. Be proactive, passionate about advertising and marketing, and ready to take initiative. Escalate critical issues to management for quick resolution. Build strong client relationships through regular check-ins and updates. Maintain detailed client records and document all processes. Identify potential client concerns early and take action to resolve them. Oversee project timelines and collaborate with the internal team to meet deadlines. About Company: We're a boutique and design-driven full-service video production company based in Vadodara, Gujarat. We cater to all your audio-visual needs. We have our studio for product shoots, filming commercials, and green-screen videos. Show more Show less