Client Service Associate / Digital Media

Job Description

Role & responsibilities - Serve as a key point of contact for clients, maintaining smooth communication and positive relationships - Assist in understanding client goals and support in developing digital marketing strategies that align with their business objectives - Work closely with creative and media teams to support campaign delivery and performance - Help manage timelines, budgets, and deliverables to ensure smooth project execution - Stay updated on digital marketing trends and platforms to contribute fresh ideas to the client campaigns - Support in identifying potential upselling or cross-selling opportunities within client accounts - Assist in resolving client concerns and ensuring client satisfaction - Work under the guidance of senior team members, while taking ownership of day-to-day account management tasks Requirements - 2-3 years of experience in client servicing and digital media, preferably in a marketing or advertising agency - Good understanding of key digital channels (social media Calendar, social media, display, influencer, email marketing, etc.) - Experience in coordinating digital campaigns and managing client expectations - Strong communication, presentation, and interpersonal skills - Well-organized, detail-focused, and able to handle multiple tasks in a fast-paced environment - Bachelors degree in Marketing, Communications, or a related field