Client Service Analyst

Role Description

• Ensuring DB Service Standards w.r.t. to Customer Service, Compliance and Corporate Security are adhered too.
• Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.
• Error Free Processing of transactions with in specified SLAs.
• Ensure laid down processes are being followed; DB internal security standards are followed.

Your key responsibilities

• Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
• Timely, correct and acceptable response to all Business Banking customer queries.
• Ensure complete resolution to all customer queries and processing of all the customer instructions with 100% accuracy.
• Ensure 100% accuracy on processing of all the Trade related transactions (export & import) i.e. A1 Remittances, softax release, Bank guarantee Issuance etc.
• Ensure 100% Accuracy on checking the documents related to all the A2 Remittances.
• Ensure smooth functioning of A2 Remittance uploads though OMNIFLOW, follow up with processing unit and tracking of rejects.
• Ensure proper coordination with NPC, PBC Trade Desk & GTB Trade Desk for smooth processing of all the transactions with in stipulated time.
• Ensure tracking of exceptions/deferrals taken for processing of trade transactions and proper follow up with Head BB for closure of the same with in stipulated time.
• Ensure accurate checking/processing of account opening documents.
• Effective service delivery by reducing customer turnaround time.
• Timely reverts on all the clearing referrals/exceptions.
• Ensure NIL operational losses / compensation to customer due to any operational issue.
• Ensure SRs are closed within stipulated time.
• Follow complaint management procedures. Ensure correct and timely resolution of complaints.
• Ensure satisfactory compliance scores and implement audit recommendations.
• Any suspicious transaction/activity must immediately be reported to the supervising officer.
• Overall upkeep of the branch lobby as per clean desk policy standards.
• Structured service call for all the new to bank customers and qualified / non-qualified customer base.

Your skills and experience

• 6 years plus of Banking trade finance services experience.
• Good communications skills
• Good knowledge of MS office.
• Problem solving & Team work.