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Deutsche Bank
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Client Service Analyst

Client Service Analyst

Deutsche Bank

2 - 6 years

6 - 10 Lacs

bengaluru

Posted:1 hour ago| Platform:

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Skills Required

customer service banking operations sales cobol db mainframes c++ oracle software testing manual testing dbms sql server sql jcl java cics html agile vsam unix jira dc

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role :
Job TitleClient Service Analyst
Corporate TitleAssociate
LocationBangalore, India
Role Description

Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too.

Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.

Create a sales & service environment across service team

Backup to service head

What well offer you
As part of our flexible scheme, here are just some of the benefits that youll enjoy,

Best in class leave policy.

Gender neutral parental leaves

100% reimbursement under childcare assistance benefit (gender neutral)

Sponsorship for Industry relevant certifications and education

Employee Assistance Program for you and your family members

Comprehensive Hospitalization Insurance for you and your dependents

Accident and Term life Insurance

Complementary Health screening for 35 yrs. and above

Your key responsibilities

Ensure strict adherence to all internal and external guidelines (KYC & Money Anti Launderings, Audits)

Ensure proper monitoring of expenses and controlling costs, waiver tracking & lead management

Ensure proper display of all Regulatory Circulars in the Area

Proper Accurate processing of all account opening forms MF applications

Voucher Management, Rules of Custodianship,Key Management guidelines, are followed without any deviation

Exception handling / deferral tracking and monitoring

Suspicious transactions, large cash txn's, NR Credits are reviewed and the necessary process is followed as per the guidelines laid

Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as

External auditors

Ensure proper tracking, responses and closures of all Customer Complaints within the committed TAT's.

Leading a team of Customer Service Executives and create a cross sell environment across the Service Team.

Ensuring best in class service standards to all the Area customers by synergizing with all the channels in the Area

Ensuring proper controls and access is maintained to the Cash / Locker Area at all times.

Any suspicious transaction must immediate! be reported to the supervising officer

Your skills and experience

Should have an experience of atleast 10-15 years in the Banking Industry wrt to Customer Service and Banking operations

Sho ul d po sse ss t he skill se t s t o h an dl e cu st o m e r q ue r i es a nd kee p up t o cust o m er commitments

Sho ul d be w ell ve r sed kn ow l ed ge o n Ban ki ng pr oce sses pert ai n i ng t o day t o da y operations and rules

St ro ng i nt e r- per sonal ski ll s a nd l ea de r sh i p ab i l i t y, w h i ch e nco ur ag es a nd pr om o t e s enthusiasm and team spirit

Training and development to help you excel in your career.

Coaching and support from experts in your team.

A culture of continuous learning to aid progression.

A range of flexible benefits that you can tailor to suit your needs.

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Client Service Analyst