Client Service Analyst, AS

Job Description

Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering Audits). Timely, correct and acceptable response to all Business Banking customer queries. Ensure complete resolution to all customer queries and processing of all the customer instructions with 100% accuracy. Ensure 100% accuracy on processing of all the Trade related transactions (export import) i.e. A1 Remittances, softax release, Bank guarantee Issuance etc. Ensure 100% Accuracy on checking the documents related to all the A2 Remittances. Ensure smooth functioning of A2 Remittance uploads though OMNIFLOW, follow up with processing unit and tracking of rejects. Ensure proper coordination with NPC, PBC Trade Desk GTB Trade Desk for smooth processing of all the transactions with in stipulated time. Ensure tracking of exceptions/deferrals taken for processing of trade transactions and proper follow up with Head -BB for closure of the same with in stipulated time. Ensure accurate checking/processing of account opening documents. Effective service delivery by reducing customer turnaround time. Timely reverts on all the clearing referrals/exceptions. Ensure NIL operational losses / compensation to customer due to any operational issue. Ensure SRs are closed within stipulated time. Follow complaint management procedures. Ensure correct and timely resolution of complaints. Ensure satisfactory compliance scores and implement audit recommendations. Any suspicious transaction/activity must immediately be reported to the supervising officer. Overall upkeep of the branch lobby as per clean desk policy standards. Structured service call for all the new to bank customers and qualified / non-qualified customer base. Your skills and experience 6 years plus of Banking trade finance services experience. Good communications skills Good knowledge of MS office. Problem solving Team work. How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs