Client Representative

The ACSM (also known as an Account Associate or Client Rep) is the operational engine behind our programmatic campaigns helping ensure everything runs smoothly from order to execution. Supporting the Client Success team, this role is all about coordination, accuracy, and attention to detail. Whether its tracking campaign progress, managing tickets, or ensuring invoicing is clean and timely, the ACSM plays a key role in delivering great client service behind the scenes.

This role is ideal for someone whos process-driven, collaborative, and eager to learn the ins and outs of digital advertising. Youll partner closely with internal teams across media, ops, creative, and finance helping keep campaigns on track, documentation tight, and communication flowing.

Key Responsibilities:

Campaign Execution Support

• Track orders and campaign details from initial planning to final delivery
• Keep everything organized timelines, tasks, and documentation across Excel, Jira, and internal trackers
• Make sure all the right teams are looped in at the right time to keep campaigns moving

Project & Ticket Management

• Own the intake and management of tickets via Jira, flagging any issues to the Account Manager
• Keep campaign info up-to-date and accurate in all tools and trackers
• Help identify when things are falling behind or need escalation

Reporting & Reconciliation

• Track campaign pacing, budget delivery, and key reporting metrics
• Reconcile orders and expenses to support billing and vendor payments
• Support monthly reporting processes with Excel reports and summaries

Team Collaboration

• Work cross-functionally with media, ops, creative, and analytics teams to ensure alignment
• Help coordinate deliverables and updates across multiple stakeholders
• Adapt quickly to shifting priorities and campaign needs

Billing & Financial Hygiene

• Assist with vendor and client invoicing
• Monitor expenses, payment status, and ensure everything adds up
• Keep a clear paper trail for every order and payment