Client Representative

Client Representative

The ACSM (also known as an Account Associate or Client Rep) is the operational engine behind our programmatic campaigns — helping ensure everything runs smoothly from order to execution. Supporting the Client Success team, this role is all about coordination, accuracy, and attention to detail. Whether it's tracking campaign progress, managing tickets, or ensuring invoicing is clean and timely, the ACSM plays a key role in delivering great client service behind the scenes.

This role is ideal for someone who's process-driven, collaborative, and eager to learn the ins and outs of digital advertising. You'll partner closely with internal teams across media, ops, creative, and finance — helping keep campaigns on track, documentation tight, and communication flowing.

Key Responsibilities:

Campaign Execution Support

• Track orders and campaign details from initial planning to final delivery

• Keep everything organized — timelines, tasks, and documentation — across Excel, Jira, and internal trackers

• Make sure all the right teams are looped in at the right time to keep campaigns moving

Project & Ticket Management

• Own the intake and management of tickets via Jira, flagging any issues to the Account Manager

• Keep campaign info up-to-date and accurate in all tools and trackers

• Help identify when things are falling behind or need escalation

Reporting & Reconciliation

• Track campaign pacing, budget delivery, and key reporting metrics

• Reconcile orders and expenses to support billing and vendor payments

• Support monthly reporting processes with Excel reports and summaries

Team Collaboration

• Work cross-functionally with media, ops, creative, and analytics teams to ensure alignment

• Help coordinate deliverables and updates across multiple stakeholders

• Adapt quickly to shifting priorities and campaign needs

Billing & Financial Hygiene

• Assist with vendor and client invoicing

• Monitor expenses, payment status, and ensure everything adds up

• Keep a clear paper trail for every order and payment

The ACSM is a critical team player who helps keep our campaigns running behind the scenes. Organized, collaborative, and detail-oriented — you make sure no ball gets dropped and every client deliverable stays on track.

Company Summary:

Zeta Global is a NYSE listed data-powered marketing technology company with a heritage of innovation and industry leadership. Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the Company combines the industry's 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to unlock consumer intent, personalize experiences and help our clients drive business growth.

Our technology runs on the Zeta Marketing Platform, which powers 'end to end' marketing programs for some of the world's leading brands. With expertise encompassing all digital marketing channels – Email, Display, Social, Search and Mobile – Zeta orchestrates acquisition and engagement programs that deliver results that are scalable, repeatable and sustainable.

Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by Independent Research Firm

https://www.forbes.com/sites/shelleykohan/2024/06/19/amazon-partners-with-zeta-global-to-delivergen-ai-marketing-automation/

https://www.cnbc.com/video/2024/05/06/zeta-global-ceo-david-steinberg-talks-ai-in-focus-at-milkenconference.html

https://www.businesswire.com/news/home/20240904622808/en/Zeta-Increases-3Q%E2%80%9924- Guidance

https://www.prnewswire.com/news-releases/zeta-global-opens-ai-data-labs-in-san-francisco-and-nyc300945353.html

https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-andcross-channel-campaign-management-reports-by-independent-research-firm-300938241.html