Client Relationship Manager

This position is responsible for managing Banking Channel for Chennai location. Candidate will be expected to manage Banking Channel and maximize sales by building new relationships and managing existing relationships

• Maintain, retain, and grow customers through effective relationship building with the assigned clients.
• Manage existing and new clients, providing technical training and support, attending meetings, conferences and promoting new products.

• Collaborate with sales and marketing teams to expand client base and enhance the existing customer experience.
• Deliver solutions to clients needs, issues and requirements.

• Monitor and analyze key clients performance to identify the area of improvements.

• SPOC for the Training, Queries, Reports, Sales, Service & Product updates, Audits, Developments and Invoicing & Payments.

• Ability to manage multiple accounts effectively

• Good communication & presentation skills

• Strong organizational skills with a problem-solving mindset

• Identify customer needs and provide timely solutions

• Coordinate with internal departments to fulfill customer requirements