Client Relationship Executive

Job Summary

The Client Relationship Manager (CRM) is responsible for building, maintaining, and strengthening long-term relationships with clients. This role ensures high levels of client satisfaction, handles escalations, identifies growth opportunities.

Key Responsibilities

Client Relationship Management

• Act as the primary liaison between clients and internal teams.
• Develop strong, trusting relationships with key client stakeholders and decision-makers.
• Conduct client meetings, reviews, and follow-ups to ensure satisfaction and gather feedback.
• Resolve client concerns and escalate issues promptly to ensure timely resolution.

Service Delivery Coordination

• Collaborate closely with operations, support, and technical teams to ensure services are delivered.
• Proactively identify gaps in service delivery and coordinate improvements.

Account Growth & Retention

• Identify opportunities to upsell/cross-sell services based on client needs.
• Develop client account plans and work with the sales team to expand business opportunities.

Business Insights & Reporting

• Analyze client trends, service issues, and engagement data to offer strategic insights.
• Track client satisfaction metrics and drive improvements.

Contract & Compliance Management

• Ensure that all client activities comply with contractual terms and organizational policies.
• Assist in contract renewals, negotiations, and documentation.

Education

• Master’s degree in business administration or BBA, Marketing, Management, or a related field.

Experience

• 4-5 years of experience in client relationship management, account management, or customer success within a service-based industry.
• Experience handling enterprise or key accounts is a plus.

Skills

• Strong understanding of service delivery processes and client lifecycle management.
• Ability to read and understand SLAs and contracts.
• Strong presentation, negotiation, and communication skills.
• Problem-solving mindset with a customer-first approach.

Salary

• Salary: 32k to 35 k CTC per month
• Benefits: PF
• Perks: Attractive incentives based on performance post probation period.

Working Conditions

• Travel may be required for client meetings or business reviews

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person