Client Relationship Executive

We are looking for a proactive and experienced Customer Success Associate – Product Specialist with a strong hospital operations background and solid understanding of SaaS applications. The ideal candidate will act as a key coordinator between internal departments and external stakeholders to ensure smooth onboarding and implementation of our healthcare technology products across hospitals. Key Responsibilities: Serve as the primary point of contact for onboarding and implementation of company products at hospitals and patient homes. Coordinate effectively between internal departments (Product, Tech, Sales, Support) and external stakeholders (Hospital Admin, Doctors, Clinical Staff). Conduct regular site visits to hospitals to monitor service delivery and ensure optimal usage of products and services. Deliver comprehensive training to doctors, hospital administrators, and staff on product functionalities and service utilization. Collect and relay feedback from on-ground interactions to internal teams for continuous improvement. Troubleshoot issues related to product usage, service experience, and escalate critical concerns to the respective teams. Ensure complete documentation of onboarding activities and training sessions. Monitor usage patterns and proactively suggest enhancements to boost adoption and satisfaction. Maintain a strong relationship with clients to ensure long-term engagement and retention.