Client Relations & Customer Support

As a Senior Executive in Client Relations & Customer Support, your primary responsibility will be to ensure high levels of customer satisfaction by addressing client inquiries and resolving issues in a timely manner. You will have the opportunity to cultivate long-term relationships with key clients and collaborate with internal teams to deliver exceptional service. This role, based in Netaji Subhas Road, Ground Floor, Kolkata, offers a competitive salary range of 15K - 20K and requires a minimum of 2 years of experience in client relations or customer support. Key Responsibilities: - Act as the main point of contact for client queries and issues. - Provide effective solutions to customer problems to enhance satisfaction levels. - Establish and maintain strong relationships with key clients. - Coordinate with internal departments to ensure seamless service delivery. - Gather and communicate feedback to senior management for enhancing the client experience. - Monitor customer satisfaction metrics and propose enhancements. - Contribute to the formulation of client retention strategies. Required Qualifications and Skills: - Graduation degree. - 2 years of experience in client relations or customer support. - Excellent communication and interpersonal abilities. - Strong problem-solving and conflict resolution skills. - Proficiency in CRM software and MS Office. - Capability to manage multiple client accounts concurrently. If you are a customer-centric professional with a passion for building relationships and providing exceptional service, this full-time position reports to the Chief Business Development Officer and offers an exciting opportunity to work with a prominent company in the material handling industry.,