Client Relations and Operations Manager

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned clients
• Build trust through clear communication, consistency, and follow through
• Lead onboarding, ongoing updates, and periodic reviews
• Translate client goals into actionable plans for internal teams
• Handle client questions, feedback, and concerns with confidence and professionalism
  

Operational Execution

• Own internal workflows across projects, timelines, and deliverables
• Ensure work is delivered accurately, on time, and aligned with client expectations
• Coordinate across teams including marketing, content, paid media, and analytics
• Identify inefficiencies and implement process improvements
• Maintain documentation, trackers, and standard operating procedures
  

Planning and Coordination

• Create and manage project timelines and priorities
• Balance multiple clients and initiatives without loss of quality
• Proactively flag risks, blockers, or scope changes
• Support leadership with visibility into workload, capacity, and delivery health
  

Quality and Accountability

• Review outputs before delivery to ensure clarity and consistency
• Ensure commitments made to clients are realistic and met
• Hold internal stakeholders accountable to deadlines and standards
• Maintain a high bar for communication, both written and verbal
  

Requirements

• Proven experience in client facing roles such as account management, client success, operations, or project management
• Strong written and verbal communication skills
• Highly organized with excellent attention to detail
• Comfortable managing multiple clients and priorities at once
• Ability to turn ambiguity into structure and action
• Experience working with remote or cross functional teams
• Confidence engaging with senior stakeholders and decision makers
• Strong judgment, discretion, and ownership mindset
  

Nice to Have

• Experience in marketing or agency environments
• Familiarity with process documentation and workflow tools
• Experience improving internal systems and scaling operations
• Analytical mindset with comfort using data to guide decisions
  

What Success Looks Like

• Clients feel informed, supported, and confident in the partnership
• Internal teams have clarity, direction, and realistic timelines
• Projects move forward without friction or last minute surprises
• Operations become more efficient over time, not more complex