Client Onboarding Sr Mgr

The Client Onboarding Group Manager is responsible for overseeing complex, critical, and large professional disciplinary areas. You will lead and direct a team of professionals, requiring a comprehensive understanding of multiple areas within a function and how they interact to achieve the function's objectives. Your role will involve applying an in-depth understanding of the business impact of technical contributions, with strong commercial awareness being a necessity. You will be accountable for delivering a full range of services to one or more businesses or geographic regions, exercising control over resources, policy formulation, and planning. Your responsibilities will primarily affect a sub-function, involving short- to medium-term planning of actions and resources for your area. As the Client Onboarding Group Manager, you will manage teams to ensure on-time and proper execution of tasks, internal trainings, control, and reporting to Senior Management. You will be responsible for all people leadership functions, including managing absence, holiday leave, remuneration, and driving continuous improvement and project implementation for the team and unit. Ensuring cohesion between different internal functions and teams, fostering ongoing development, growth, and stability of the organization will be crucial aspects of your role. Your oversight will extend to all processes, procedures, and control functions of activities, ensuring operational risk management and compliance with regulations. You will identify risks within managed processes, undertake prevention initiatives, and ensure the proper functioning of systems for monitoring quality indicators. Driving partnership with all Citi units and persons, you will be responsible for effective communication with internal and external customers in day-to-day processes. In addition to managing initiatives and projects across internal teams, you will establish strong leadership standards and practices, including performance management, recruitment, coaching, feedback, absence planning, compensation planning, promotion reviews, and training/development. Your role will involve preparing and supervising the execution of the training plan for the area, identifying talents, and building a strategy for staff development. Furthermore, you will drive improvement opportunities arising from Voice of Customer (VOC) or Voice of Employee (VOE) questionnaires, develop a team culture aligned with organizational values, and motivate staff towards effective execution. With full management responsibility for an Operations department, you will provide strategic direction for the departments managed, ensuring end results and control over resources, policy formulation, and planning. You should have an exceptional track record in people leadership, strong senior stakeholder management experience, and familiarity with Reference Data Management. Proactive, organized, and detail-oriented individuals with exceptional communication skills, a focus on high-quality work under pressure, and the ability to work independently in a dynamic environment will excel in this role. Strong academic qualifications, exceptional English skills, proficiency in Microsoft Word, Excel, PowerPoint, and a focus on control, process optimization, and documentation are desirable qualifications. A Bachelor's or University degree, potentially a Master's degree, is required. If you are a person with a disability requiring accommodation to use our search tools or apply for a career opportunity, please review the Accessibility at Citi information. Additionally, you can view Citi's EEO Policy Statement and the Know Your Rights poster.,