Client Learning Manager - Digital/Outcomes

Job Description

Customer Experience at Nielsen Customer Experience is ensuring customers maximize the value they realize from products and customer experience over the lifecycle, and that the company captures that value. Client Learning The Client Learning team is responsible for scaled product and solution training for Customers and internal users. Scaled training opportunities will be delivered with consistency, quality and up-to-date product and data content for all client types across Nielsen s television, radio and digital media clients throughout the local, agency, audio and national user base. This group is also the key owner of scaled learnings, Nielsen s knowledge base, training content management, development and implementation of the Learning Hub and our certification program, Nielsen U. Scope of this role The Client Learning Manager is the driver for the client education of Nielsen products, data and services. This role will serve as the subject matter expert across multiple Nielsen products within the scope of the Digital and Outcome business unit to empower our employees and clients with the skills they need to to thrive in the ever-evolving digital landscape. The role of Client Learning Manager will be responsible for scaled product training needs including live instruction, material creation and management of materials within Nielsen s Learning Hub. Training Development & Delivery: Design and develop comprehensive training materials, including presentations, manuals, videos, and online resources, tailored to diverse learning styles. Conduct engaging and interactive training sessions virtually to ensure effective knowledge transfer. Adapt training content and delivery methods to meet the specific needs of different audiences and skill levels. Digital Landscape Expertise: Maintain a thorough understanding of current and emerging digital technologies and software applications. Stay up-to-date on industry best practices and trends related to digital software training. Wide understanding of the digital landscape and the digital media business. Needs Assessment & Evaluation: Conduct needs assessments to identify training gaps and develop targeted training programs. Evaluate the effectiveness of training programs through feedback surveys, assessments, and performance metrics. Continuously improve training materials and delivery methods based on feedback and evaluation results. Documentation & Reporting: Maintain accurate records of training activities and participant attendance in Salesforce. Prepare reports on training outcomes and identify areas for improvement. Create clear and concise documentation for software applications and training procedures. Collaboration: Work closely with subject matter experts, IT teams, and other stakeholders to ensure training alignment with organizational goals. Contribute to the development of internal knowledge bases and online learning resources. A Little About You The perfect candidate for this role will be an excellent communicator with an ability to speak to large groups of clients in an online setting. A qualified candidate for this role is a tech-savvy individual with an understanding of qualitative and quantitative data and their respective use-cases. A great candidate for this role will bring experience and understanding of how our clients use our software and data and be able to present this information conceptually in large group settings. Alongside a team of Client Learning Managers, candidates for this will work closely as a team to create content and deliver syndicated, client-facing trainings to ensure clients are provided a clear and consistent message. Qualifications Bachelor s degree in media, advertising, digital technology or related field. 4+ years professional experience in a client-facing role in media sales/research, analytics, consulting, or professional training with a focus on digital technology. Experience with audience measurement products preferred. Experience in Digital Media, a solid understanding of the digital media landscape including various ad tech platforms, technologies and industry trends. Proficiency in using data analytics tools and understanding key performance indicators related to digital media campaigns is advantageous. Familiarity with, and general interest in the media industry. Excellent client management skills with a focus on understanding client needs, building relationships, and delivering exceptional training experiences. The ability to effectively communicate complex concepts and technical information to clients is essential. Proficient and polished communicator. Comfortable presenting to large audiences and various levels of client organizations as well as the ability to deliver engaging and effective sessions is highly valued. Comfortable gleaning insights from data and translating into presentations Ability to handle and prioritize multiple demands and projects simultaneously. Knowledge of personas within the industry and understand use cases for Nielsen data. Comfortable with Google Suite and Microsoft Office products. Familiarity with video creation and editing software such as Camtasia or VEED. Course building experience preferred including storyboarding and having a "certification mindset. Strong project management skills to handle multiple client training initiatives simultaneously. The capability to analyze data, extract insights, and generate meaningful reports for clients. Adaptability and continuous learning as the digital media landscape is constantly evolving so being able to learn new technologies and strategies is important. About Nielsen Nielsen shapes the world s media and content as a global leader in audience measurement, data and analytics. Through our understanding of people and their behaviors across all channels and platforms, we empower our clients with independent and actionable intelligence so they can connect and engage with their audiences now and into the future. Nielsen operates around the world in more than 55 countries. Learn more at www.nielsen.com a nd connect with us on social media (Twitter, LinkedIn, Facebook and Instagram). Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.