Client Experience Specialist

Job Description

This role is for one of our clients Industry: Sales Seniority level: Associate level Min Experience: 1 years Location: NOIDA JobType: full-time About the Role: We are looking for a charismatic and results-driven Client Experience Specialist to join our luxury jewelry retail team. This role is ideal for someone who thrives in a customer-centric environment, has a flair for fashion and aesthetics, and is passionate about delivering unforgettable experiences in a high-end showroom setting. As the first point of contact for our customers, you will guide them through their purchasing journey—helping them discover pieces that mark life’s most special moments. Your expertise and attention to detail will ensure every client leaves with confidence, joy, and lasting trust in our brand. Key Responsibilities: Client Engagement: Welcome clients warmly and provide personalized assistance throughout their visit. Needs Assessment: Identify customer preferences, styles, and occasions to recommend ideal jewelry options. Product Storytelling: Share detailed product knowledge—materials, stones, craftsmanship, and care tips—to enhance the buying experience. Sales Transactions: Handle billing, payment processing, and after-sales services with accuracy and professionalism. Relationship Building: Cultivate strong, ongoing relationships with customers to encourage repeat visits and referrals. Showroom Excellence: Maintain a clean, organized, and visually appealing showroom, ensuring merchandise is displayed to perfection. Market Awareness: Stay up to date on emerging jewelry trends, seasonal styles, pricing strategies, and competitive landscape. Target Achievement: Consistently meet and exceed individual and store sales targets. Cross-functional Collaboration: Partner with marketing and operations teams to support in-store promotions, campaigns, and events. What We’re Looking For: 1–3 years of experience in retail sales, ideally in luxury or jewelry segments. Strong knowledge of fine jewelry, gemstones, and materials is an added advantage. A confident communicator with excellent interpersonal and persuasive skills. Passionate about delivering exceptional customer service and experiences. A team player who is proactive, dependable, and adaptable to showroom needs. Willingness to work flexible shifts, including weekends, evenings, and holidays. High school diploma required; additional training in Sales, Retail Management, or Marketing is a plus.