Client Experience Coordinator

Responsibilities

• Bring consistent positive energy to the workplace and to the completion of your job duties. You will be a key ambassador of the firm to its clients and a key liaison between the firms clients and audit teams.
• Always maintain a client service focus and communicate with both the audit teams and client personnel in a friendly and professional manner.
• Monitor engagement job status and communicate upcoming engagement steps to both the Audit team and client in a timely manner.
• Work closely with the client to ensure the timely receipt of required audit schedules and test procedures support.
• Update Manager of job status and engagement issues in a timely and consistent manner.
• Work with the client and audit teams, assist in the completion of data import procedures and required data reconciliation and completeness procedures.
• Complete procedures to document the accuracy of financial schedules.
• Prepare clear and accurate workpapers.
• Understand and comply with the Firm’s quality control policy.

Requirements

• Bachelor’s degree in accounting, Finance, or related field, or equivalent client service or administrative services experience.
• 1–3 years of experience in audit, accounting, or a client services environment.
• Exposure to financial systems or audit processes is a plus
• Working knowledge of the Microsoft Office Suite and Adobe Acrobat Engagement.
• Strong organizational, multi-tasking, and project management skills.
• Ability to resolve issues independently.
• Strong communication skills – able to communicate clearly and effectively, both verbally and in writing
• Attention to detail – ensure accuracy and consistency in all deliverables
• Discretion and Discernment:  Display a commitment to acting in the best interest of the Firm by practicing discretion and discernment in dealing with client and Firm matters.
• Professionalism – possess a courteous, cooperative, and professional attitude in interactions with clients, colleagues, and Audit engagement teams
• Problem-solving ability – comfortable navigating complex issues in a timely manner and proposing solutions
• Positive Attitude - Demonstrate enthusiasm and desire to succeed.

Compensation and Benefits

• Compensation: Commensurate with Industry standards 
• Other Benefits: Provident Fund, Gratuity, Medical Insurance, Group Personal Accident Insurance etc. employment benefits depending on the position.