Client Experience Coordinator

"Be the welcoming face and organizational heart of our premier aesthetic clinic."

Company Description

QiLumé Aesthetics is a premium aesthetic clinic based in Gurgaon, dedicated to elevating the standards of skin, hair, and body care through advanced, science-backed treatments. With a focus on personalized client experiences, QiLumé blends medical expertise, innovative technology, and a luxurious environment. QiLumé offers a range of services including non-surgical anti-aging solutions, laser treatments, and body sculpting. Our team is committed to safety, honesty, and excellence, delivering visible transformations while preserving each client's integrity.

Role Description

This is a full-time on-site role for a Client Experience Coordinator located in Gurugram. The Client Experience Coordinator will be responsible for ensuring customer satisfaction, managing client communications, and providing exceptional customer service. Daily tasks include organizing appointments, maintaining client records, addressing inquiries, and enhancing the overall customer experience. The coordinator will work closely with the team to deliver a personalized and luxurious client journey.

Required Skills

Qualifications

• Customer Satisfaction and Customer Experience skills
• Strong Communication and Customer Service skills
• Excellent Organization Skills
• Ability to work in a fast-paced environment
• Experience in the aesthetic or healthcare industry is a plus
• High school diploma or equivalent; further education or certifications in related fields are beneficial