Client Experience Coordinator

Job description:

Job Title: Client Experience Coordinator
Location: Kozhikode ,(Work from Office)Job Type: Full-TimeStart Date: Immediate

Company Description:

OPPAM Wellness Pvt Ltd is Kerala’s leading inclusive mental health platform, operating across 30+ countries. We are dedicated to breaking mental health stigma and making therapy accessible, affordable, and culturally sensitive. Backed by a passionate community of mental health professionals and advocates, OPPAM has supported over 4,000+ service seekers with 24/7 care. Our approach is deeply compassionate, intersectional, and rooted in the belief that mental health support should be available to everyone, everywhere.

About The Role:

We’re looking for a empathetic, thoughtful, and detail-oriented person to join us as a Client Happiness Coordinator. In this role, you’ll help make sure every client feels , supported, and appreciated.

You’ll be there to answer questions, solve problems, and check in regularly — always with a warm, professional touch. Your goal is to make each client experience smooth, and positive.

Key Responsibilities:

• Serve as the contact for client communications via phone, email, and chat.
• Respond promptly and professionally to client inquiries.
• Track and follow up on client satisfaction on a regular basis.
• Responsible for improving the overall client experience.
• Support clients in their healing journey with empathy and care.
• Collaborate closely with the team, especially the Client Support team and Psychologists.
• Proactively identify opportunities to enhance the client experience.
• Maintain detailed records of client interactions.
• Collect reviews to improve brand visibility.

Requirements:

• Bachelor’s degree in Psychology or related field.
• 0–1 years of experience in customer service, client-facing roles in health sector or related fields
• Strong interpersonal, communication, and problem-solving skills.
• Empathetic, patient, and detail-oriented.
• Positive attitude and passion for creating delightful client experiences.

Why to Join Us ?

• A supportive and collaborative team culture.
• Opportunity to make a direct impact on client satisfaction .
• A chance to grow, learn, and shape the client experience.
• Room to bring your personality and ideas to the table.
• Opportunities for growth and learning.

Job Types: Full-time, Permanent

Work Location: In person